Frequently asked questions

Short answers about accounts and sign-in, attendance, leave, payroll, the employee app, data security, pricing, and help — including fixes for the most common problems.

Quick answers to the questions we hear most. Can't find yours? Ask us through the contact form.

#Account & sign-in

#How do I start using Logixbase HRIS?

If self-serve sign-up is available, open the Mulai gratis (Start free) page, sign in with Google, and enter your company name — your workspace is ready right away. If it is not available yet, contact us and our team will prepare a workspace for you. Then follow the admin setup guide.

#Do we have to use Google accounts?

Yes. Admins and employees both sign in with a Google account — regular Gmail or a company Google Workspace. There is no separate password to remember or reset. See security and data privacy.

#I manage several companies. Can I use one sign-in?

Yes. If your Google account has access to more than one workspace, the app asks you to Pilih workspace (Choose a workspace) after you sign in. Employees registered with several companies choose on the Pilih Perusahaan (Choose company) screen.

#Attendance

#What happens if an employee clocks in outside the location radius?

The clock-in is still accepted — the system never blocks a clock-in because of location. Clock-ins outside the radius or without GPS are flagged and listed under Absensi › Absen Bermasalah (Attendance › Flagged attendance) with their distance, so you can review them and Perbaiki (Fix) them if needed. Shifts of type WFA or Fleksibel (Flexible) are not flagged. See monitor attendance.

#Can employees clock in without a signal?

Yes. The clock-in is saved on the phone and sent automatically while the phone is online and the app is open, with the time the button was tapped. Ask employees to open the app again as soon as they have a signal: a clock-in that is not sent within 48 hours is no longer sent and has to be submitted as a correction. See history and corrections.

#What if an employee forgets to clock out?

The session is not closed on the spot. The next time the employee clocks in, the app shows Lupa absen pulang? (Forgot to clock out?) and asks for the Waktu pulang (Clock-out time). When Clock out otomatis sesuai shift (Automatic clock-out at shift end) is on (the default), that field is pre-filled with the shift end — or 8 hours after clock-in if there was no shift — so the employee only checks it and taps Tutup sesi & lanjut (Close session and continue); when it is off, the employee fills it in. HR can also fix the attendance through attendance corrections.

#Do I have to create shift schedules first?

No. Absen tanpa jadwal (Clock in without a schedule) is on from the start, so employees can clock in before they have a schedule. Set up shifts and schedules when you need to track lateness.

#Leave

#An employee cannot request sick leave. Why?

In a new workspace, the default Cuti Sakit (Sick leave) type requires a doctor's letter: employees attach a photo or PDF of it from the app when they request, and HR opens it under Cuti › Persetujuan (Leave › Approvals). A sick day that has passed can be requested up to 30 days back; older dates, or dates whose pay period is locked, are handled directly by HR. See set up leave.

#Who approves leave, and how are leave days counted?

Admins, HR Managers, and Managers (for their own department) approve in Cuti › Persetujuan (Leave › Approvals) with Setujui (Approve) or Tolak (Reject). Leave types without Perlu persetujuan (Needs approval) ticked are approved automatically. Leave days are counted from the employee's work schedule, holidays excluded, so their days off (Sunday, or Saturday for a five-day worker) and public holidays do not use up the balance — and a request covering only days off is rejected. See leave approvals.

#Payroll

#Are BPJS and PPh 21 calculated automatically?

Yes. BPJS and PPh 21 are calculated automatically every time you click Hitung (Calculate) on a pay period. PPh 21 uses the average effective rate (TER) each month, and the year's tax is recalculated in December or in the period an employee stops working. The default method is Gross: PPh 21 is deducted from the employee's pay. Make sure each employee's PTKP status and BPJS details are correct in their profile. See salary components.

#Does Logixbase transfer salaries to employees' bank accounts?

No. Logixbase calculates pay and produces payslips, but the transfer is made from your own bank. After transferring, mark the period or the employee as paid and upload proof of payment if you like. See payslips and payment.

#What about THR and bonuses?

A one-off bonus is easiest to add under Tambahan & Potongan (Additions & deductions) with the Bonus category on that pay period. For a recurring bonus, create a component of type Bonus in Komponen Gaji & Brand (Salary components & brands); attaching it to employees is currently done through the onboarding template or with help from our team. THR (the religious holiday allowance) is paid through a THR period of its own: enter the holiday date and the system works out who is entitled and how much. See THR and salary components.

#An employee cannot see their payslip. Why?

Check three things: (1) the pay period has been calculated with Hitung and includes that employee; (2) their slip is not hidden through Ketersediaan slip untuk pekerja (Slip availability for the employee); (3) before payment the slip shows as Draft, and the Unduh Slip PDF (Download payslip PDF) button only appears once the period is marked as paid. See payslips and payment.

#Employee app

#Do employees need to install an app from the Play Store or App Store?

No. The employee app runs in the phone's browser at worker.logixbase.com. Employees open their invite link and sign in with Google. To open it more easily, they can add it to the home screen through the Pasang HRIS Worker (Install HRIS Worker) prompt (on iPhone: Share, then Add to Home Screen). See sign in and install the app.

#An employee cannot sign in to the app. What should we check?

Most often it is a different Google account: the employee must sign in with the account whose email HR registered, or they will see Akses worker belum tersedia (Employee access not available yet) or Akun Google tidak cocok (Google account does not match). The Akses worker belum tersedia screen has no sign-out button, so ask the employee to open the invite link again and sign in with the right account. The link is valid for 7 days; once it has expired, open that employee's Invite Link and click Buat link baru (Create new link). See invite employees.

#Data & security

#Is our employee data safe?

Each company's data is kept separate per workspace, permissions are checked on the server by role, and manual changes are recorded in an audit log. Sensitive data such as salary, bank details, NIK, and NPWP is visible only to roles that are given permission. More in security and data privacy.

#Who can see employee salaries?

By default: Admin, HR Manager, and Finance. Managers do not see salary, bank details, NIK, or NPWP. You can also create custom positions with narrower permissions — see roles and permissions.

#Can we export our data?

Yes. Laporan (Reports) offers CSV export for attendance, working hours, and payroll, and every pay period can be downloaded as a Sheet (CSV) or PDF. The employee list and leave history do not have an export button yet. See reports.

#Pricing & help

#How much does it cost?

There are three plans: Starter (up to 25 employees, 1 brand), Growth (up to 100 employees, multi-brand), and Enterprise (unlimited employees). Pricing depends on your needs — contact us for a quote. Billing is monthly with no long-term contract, and an annual commitment gets a 15% discount.

#Can we try it for free?

Yes. Every plan can be tried free first, with no credit card. Sign up yourself on the Mulai gratis page when it is available, or contact us to set up a trial workspace.

#Can the Logixbase team help with setup and moving data from Excel?

Yes. We help with data migration; setting up brands, locations, shifts, leave, and payroll; and training for your HR team and employees. See custom solutions and implementation help.

#How do I reach the Logixbase team?

On WhatsApp at +62 818-0321-0600, by email at [email protected], or through the contact form.